Preguntas Frecuentes
Realice búsquedas en nuestras Preguntas Frecuentes, por palabra o palabras clave (actualmente sólo en inglés), por producto o categoría. Para obtener más ayuda, llame al (800) 242-4685 ó envíe una pregunta a través de nuestro formulario: Haga una pregunta.
What should I do if I have a problem or question about my BioTek equipment?
Before calling or e-mailing to our Technical Assistance Center (TAC@biotek.com), please collect the following information:
- Serial number of the instrument. It is stamped onto a metal tag located either on the side or the back of most instruments (on the front inside door of the FLx800). The serial number will allow us to see exactly what instrument you have and with what options. We can also look up the instrument’s history, warranty and service contract information.
- If you use a computer to drive the instrument: operating system (Microsoft Windows 98, 2000, NT, XP, etc.), type and version of BioTek's software (can be found in the software menu, in the ''About...'' sub-menu).
- Exact error codes you are experiencing and when they occur (upon startup, when you start a run, etc.).
