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Customer Care Specialist

Are you looking to become part of a company with a unique culture? At BioTek, employees are valued and are encouraged to contribute their ideas and opinions. Our employees consider BioTek not just a workplace but a community built on respect and trust.

BioTek a market leader in detection and imaging instrumentation for life science and drug discovery research, we are recognized globally for our innovative product line and excellent customer service. Our global customers include academic, government, and biotech/pharmaceutical companies. Because of our continual growth, we are currently seeking an enthusiastic, energetic customer focused individual to join our Marketing Customer Care team.

Primary responsibilities include providing pro-active and comprehensive customer care to the domestic representatives, sales managers and customers, managing customer leads, quotes, bids and accurate order processing utilizing various software programs. Successful coordination with other departments with respect to delivery schedules, resolving accounting issues and meeting customer requirements is essential. This individual will be required to attend trade shows and representative sales meetings when needed.

Qualifications include five years of previous customer service experience preferably in manufacturing setting, professional oral communication, excellent telephone presentation and demonstrated ability to succeed in fast-paced environment, handle difficult customer issues and work well with team members. Experience with data entry and word processing, exceptional organizational skills and a willingness to work extra hours including weekends and evenings with some travel is also required. Associates degree preferred.

If you’re interested in becoming a member of the BioTek team, please submit your resume to:

BioTek Instruments, Inc.
Attention: Human Resources P.O. Box 998, Highland Park
Winooski, VT 05404 USA

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